Our custom made, rock star incentive products are authentic reproductions that are truly unique. As you would expect, a great deal of time goes into the planning and production of these incredible items. These products are not mass-produced and many are constructed using detailed craftsmanship. Please review our policies regarding these special products. We thank you in advance for choosing Rock Star Incentives and look forward to assisting you with your order if needed.

You may call your order to us if you prefer at 1-866-224-1725.

1-Please order carefully. Orders for merchandise are not eligible for any type of credit, exchange or refund. In the event an error is made on our part, your order will be replaced. 

2-Unless otherwise stated, normal delivery for your custom order is within 3-5 business days from the time of artwork approval. From time to time, due to circumstances out of our control (peak season, product availability), delivery can run an additional 10-15 weeks. While it is only on a rare occasion that this occurs, we do want you to be aware of it. 

3-Upon receipt of your order, it will be checked and reviewed first for correctness. If we see anything unusual or questionable, we will contact you right away. All custom orders are charged in full at the time the order is processed. Once an order is processed, which is normally within 24 hours, we are unable to accept any cancellation as the manufacturers and suppliers do not accept cancellations once they receive the order from us. We do adhere to this policy.

4-Artwork is placed on order items in accordance with the templates that are downloadable at www.rockstarincentives.com/templates. You may also email or call us with the details.

5-We follow up frequently on your order to check on production. You will receive an email prior to your order being shipped. You may of course check in with us at any time you wish. Your order will be shipped via ground delivery (within the US.) Once your order is shipped, you will receive an email with the tracking information.

6-We appreciate your taking the time to review this information, and look forward to assisting you with your custom order. We know you will love the products that you purchase from us! 

7-You may also call us if you wish to speak with someone in our customer service. Call 866-224-1725 or you can email us at roadie@rockstarincentives.com. You may also send a fax to 386-255-0900.